Quick Reference
Self‑serve: Search the Help Center
Real‑time help: Live Chat (Mon–Fri)
Live Zoom Calls: 20‑Minute Support Office Hours
Email Support: Email [email protected]
Strategic partnership: Your CSM (if included in your plan)
1) Search the Help Center
Find answers instantly with hundreds of step‑by‑step articles.
How: Use the Search bar at the top of the Help Center and enter a keyword (e.g., projects, outreach, exports).
Tip: Try a few variations of your keyword for the best results.
2) Live Chat (Mon–Fri)
Available Hours (Pacific Time):
7:00 AM – 3:00 PM PT (Monday–Friday)
8:00 PM – 4:00 AM PT (Monday–Friday)
Chat with a SeekOut specialist during these support windows.
How: Click the chat bubble at the bottom‑right of the Help Center or app.
Use chat for:
Troubleshooting
Product questions
“Is this expected?” checks
If your question requires more time, we’ll create a ticket or arrange a follow‑up session to dive deeper.
3) 20‑Minute Support Office Hours
Focused, 1:1 time with a Product Expert—not a training, but a targeted working session.
Best for:
Clarifying how a specific feature works
Exploring focused use cases
Troubleshooting a particular workflow or error
What to expect:
20 minutes with a SeekOut Product Expert
Fast, actionable guidance on the topic you bring
Not intended for general onboarding or full team training
Please come prepared with the topics you want to cover (feature names, examples, screenshots, error messages if applicable).
Want to book a session? Ask Support in chat/email for an Office Hours scheduling link!
4) Email Support
Prefer email? We’ve got you.
Address: [email protected]
Include (when possible):
Brief description of the issue or question
Project name / outreach name (if relevant)
Example candidate(s) or record IDs
Screenshots or error text
More context = faster resolution.
5) Talk to Your CSM
Some plans include a dedicated Customer Success Manager.
If you have a CSM: Reach out to them directly for strategic guidance.
If you don’t (and want one): Email [email protected] to discuss plan options that include a dedicated CSM.