Once you've identified strong candidates, your SeekOut plan includes credits for requesting email addresses and phone numbers so you can connect with them directly.
Contact Credits
You’ll use contact credits to request candidate contact information.
Request info for one
Go to a candidate profile and click Get Email or Get Phone. After a brief moment, the candidate's contact info will appear in the information box below.
If multiple emails are available, SeekOut uses a machine learning classifier to rank and display the most reliable one. Click More to view additional email addresses.
Request info for some
Check the box next to each candidate profile. Select Get Email or Get Phone from the ribbon at the bottom of the screen.
To change how many candidates are listed per page, scroll to the bottom and make a new choice from the Show results per page dropdown.
Request info for all
Scroll to the top of the page and click Get Email for All or Get Phone for All. This will reveal contact information for all of the candidates in the project.
Finding contact info for many candidates may take a few minutes, but SeekOut works in the background—so you can freely navigate to other pages or continue working while it completes the request.
You’ll be notified in two ways:
Activity Center: A red icon will appear on the bell next to your name. Click it to view links to your projects and searches.
Email: You’ll receive a message titled “SeekOut—Your contact info is ready” with a link to your updated project or search.
⚠️ If you try to export candidate data while contact info is still being retrieved, a pop-up will remind you. You can choose to wait or continue with the export, but incomplete contact info may be missing from the file.
Click OK to close the pop-up and continue waiting, or Continue anyway to go ahead with the export. Keep in mind that if you export before the request has finished, your exported data may not have contact information.
Frequently Asked Questions
How does SeekOut provide contact info?
SeekOut is not a primary source of contact data. We partner with trusted data providers and evaluate the accuracy of the information. We do not scrape contact info from LinkedIn or other platforms.
We also respect candidate privacy. If someone requests removal from our database, we promptly honor that request. While this doesn’t remove their info from third-party providers, it will no longer be accessible in SeekOut.
Will I lose credits if SeekOut can’t find contact info?
No. If SeekOut can’t find a valid email or phone number, your contact credit balance remains unchanged.
Example: If you have 100 email credits and request info for 10 candidates, but SeekOut only finds emails for 8, you’ll still have 92 credits remaining.
Note: Availability of this feature depends on your plan. If it’s not visible in your account and you’d like more details, please reach out to your dedicated CSM or contact [email protected]