Why Am I Seeing “Profile Not Found”?
Occasionally, when you click View Profile in SeekOut, you may encounter one of the following messages:
“This profile is not available.”
“Profile Not Found”
“An exact match could not be found”
Or, you may be redirected to a LinkedIn search results page instead of a specific profile.
What’s Happening?
This typically occurs when:
The candidate has recently changed, privatized, or deleted their public profile information.
SeekOut is unable to confidently match the candidate’s profile to a specific LinkedIn URL. In these cases, we redirect you to a LinkedIn search using the candidate’s name and current company.
Visibility Settings on Other Platforms
Platforms like LinkedIn allow users to control their profile visibility. For example, a prospect may choose to:
Hide their current job from their public profile
Remove their profile from public view entirely
If a candidate has restricted their visibility, their profile information will not be available or updated in SeekOut.
📖 For more details, see LinkedIn’s Public Profile Visibility article.
Use the SeekOut Chrome Extension
To ensure you’re viewing the most accurate and up-to-date profile information, install the free SeekOut Chrome Extension. With the extension enabled, you’ll be automatically redirected to the correct profile whenever possible.