Messaging | Outreach

22 articles

Learn how SeekOut Outreach works, including campaign delivery, best practices for cold emailing candidates, and how to use sequences to structure your messaging.

How to Use OutreachOutreach lets you run email campaigns within SeekOut Projects, with this guide outlining usage and best practices.

Outreach Templates & Sequence LibraryLearn how to access your Sequence Library and why it's beneficial to your Outreach campaigns.

Creating multiple Outreach campaigns in a WorkspaceLearn how to create, manage, and organize multiple Outreach campaigns within a single Workspace.

How do I send a single email to a candidate?Use Quick Message to send a one-off email to a candidate directly from their profile, with the option to start from AI-generated content or a saved template before sending.

Email Connection & Setup

Learn how to connect and manage your email account for Outreach campaigns, including authentication, troubleshooting connection issues, and recommended settings for supported email providers.

How to connect your email account to SeekOutSeekOut lets you run messaging campaigns with multiple prospects by connecting your email account.

Use different email addresses in Candidate OutreachAll SeekOut accounts include the ability for to send automated, multi-step email campaigns.

How to Reauthenticate your EmailReauthenticate your email to refresh the SeekOut Messaging connection.

I'm having trouble linking my email. What's going on?You may need IT/InfoSec approval for the SeekOut–email connection. If needed, share this resource with them for details.

Office 365: Recommended SettingsIf your organization uses Office 365, we recommend that you use Nylas's Suggested Office 365 settings and allow EAS Connections.

Microsoft Office 365 (O365) - Technical FAQCandidate Outreach connects your email to SeekOut for multi-prospect campaigns with Office 365 integration

Google Gmail / Gsuite - Technical FAQCandidate Outreach connects Gmail/G Suite to SeekOut for multi-prospect campaigns.

Email Hosts - Technical FAQCandidate Outreach connects other email hosts to SeekOut for multi-prospect campaigns.

Outreach Settings & Reporting

Configure Outreach campaign settings and understand campaign statuses, delivery timing, bounce handling, and reporting on candidate engagement.

Candidate Outreach - SettingsThe Candidate Outreach feature offers a settings menu where you can connect your email address to SeekOut and adjust various settings for y…

What does each campaign status mean?When you click the Start Campaign button to begin a messaging campaign, your first messages will be sent out after 20 minutes. This allows …

Messaging Settings: When To Send PreferenceIn Project, go to outreach → Outreach Settings tab → “When To Send Preference.” Changes apply only to that campaign.

What happens if a message bounces?If an email sent from your messaging campaign bounces, SeekOut will automatically send your email to the candidate's next available email a…

Candidate Outreach - Tracking Candidate ResponseSeekOut tracks candidate engagement in Outreach campaigns. View candidate status under Projects → select project → Outreach tab

Outreach FAQ & Troubleshooting

Find answers to common questions and resolve issues related to Outreach campaigns, messaging errors, candidate email selection, and one-off messaging.

How it Works: Outreach Campaign DeliveryLearn about backend of SeekOut's Outreach tool and how our system aims for quality send in only three steps.

Candidate Outreach - Frequently Asked QuestionsFrequently asked questions about the Candidate Outreach feature in SeekOut.

What do I do if I see an error message in my campaigns?If campaigns pause or show errors, re-link your email to reset the SeekOut–email host connection.

Which candidate email does SeekOut use for messaging?SeekOut emails the first (most relevant) address listed on a candidate’s profile.

Candidate Engagement Best PracticesLearn candidate engagement best practices within SeekOut in this webinar from Jeremy Roberts